Our Refund Policy

To be eligible to return items, the item must be faulty as these are custom made items  the item must be the same condition as you received it. This means in the original packaging . If you receive item damaged then please contact us immediately via email.  

If you would like to return an item, then please contact us at elitecarplay@outlook.com to start your request for return. We will provide you with all the relevant information and next steps to follow for returning the item back to us. 

If return's are accepted it takes 14 working days to issue the refund 

Elite CarPlay provide 1 Year Manufactures Guarantee. All items are quality checked before sending out to the customer. Please be aware that it is your responsibility to make sure you have provided the correct vehicle information. If you are unsure on what type of CarPlay System you require for your vehicle then please get in touch with us via email, chat or our facebook account. 

Audi 2G kits are not plug and play they need to hard wired into the gateway 5-6 wires 

Retruned items postage will be paid by buyer!


Competition winners - If we can't get a carplay system for your car you will be offered a £50 giftcard voucher to use on our website.

Many Thanks 
Elite CarPlay